Refund policy

Exchanges & Returns

Akaoui Jewellery accepts exchanges and returns within 14 days of receipt, provided that the item is returned in its original condition, accompanied by the original invoice, and is eligible for a one-time exchange.

To be eligible for an exchange or return:

* The item must be unworn and unused.
* The item must be returned in its original packaging.
* All certificates, authenticity documents, and accessories originally supplied with the item must be included.
* The item must not have been altered, resized, engraved, repaired, or modified in any way.

Exchanges and returns cannot be accepted for personalized, engraved, resized, altered, or specially sourced pieces, or for jewellery showing signs of wear, damage, or misuse.

All exchange and return requests are subject to inspection and approval by Akaoui Jewellery.